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Quality Management
1. Working as an individual, evaluate one
or more of the following organizations concerning the role of the senior
managers.
a.
Large
Bank
b.
Health-care
facility
c.
University
academic department
d.
Large
department store
e.
Manufacturing
facility
2. Is the main concern of most consumers
the price of the product or service? Explain
3. List and explain in detail various
techniques to sustain continuous improvement.
4. You have been employed as a quality
assurance manager for a small metal fabrication firm (100 people). Your first
assignment is to certify the suppliers and schedule a visit to each. Make a
checklist with scoring criteria for your visit.
5. Efficiency has been defined as “doing
things better” and effectiveness as “doing better things.” Describe how
benchmarking can be used to improve both efficiency and effectiveness.
6. Explain five benefits that could be
realized by implementing an ISO 9000 quality system.
7. Briefly describe the difference between
sequential engineering and quality by design (or concurrent) engineering.
8. Do those who smoke cigarettes or drink
alcohol assume the risk of getting lung or liver disease? Do those who jump on
a trampoline assume the risk of falling off? Explain your answer.
9. The bearing department is planning
their schedule for the following week. They need an understanding of last
week’s performance. The schedule called for two 8-hour shifts per day for five
days. Downtime charged to production averaged 76 minutes per day. Downtime
charged to maintenance averaged 135 minutes per day. Calculate the actual
running time and the percentage of available time.
10. What are the advantages and
disadvantages of document management on the Internet?
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Quantitative Techniques
1. a. “Statistics
is the nerve center for Operations Research.” Discuss.
b. State any four areas for the application of OR techniques in
Financial Management, how it improves the performance of the organization.
2. At the beginning of a month, a lady has Rs. 30,000 available
in cash. She expects to receive certain revenues at the beginning of the months
1, 2, 3 and 4 and pay the bills after that, as detailed here:
3. What is degeneracy? How does the problem of degeneracy arise
in a transportation problem? How can we deal with this problem?
4. Give the various sequencing models that are available for
solving sequential problems. Give suitable examples.
5. A company has determined from its analysis of production and
accounting data that, for a part number KC-438, the annual demand is equal to
10,000 units, the cost to purchase the item is Rs 36 per order, and the holding
cost is Rs 2/unit/pear
a. What should the Economic Order Quantity be?
b. What is the optimum number of days supply per optimum order?
6. A
TV repairman finds that the time spent on his jobs has an exponential
distribution with a mean 30 minutes. If he repairs sets on the
first-come-first-served basis and if the arrival of sets is with an average
rate of 10 per 8-hour day, what is repairman’s expected idle time each day?
Also obtain average number of units in the system.
7. What is critical path? State the necessary and sufficient
conditions of critical path. Can a project have multiple critical paths?
8. Explain and illustrate the following principles of decision
making:
a. Laplace b. Maximin
c. Maximax d. Hurwicz e. Savage f. Expectation
9. A salesman makes all sales in three cities X, Y and Z only.
It is known that he visits each city on a weekly basis and never visits the
same city in successive weeks. If he visits city X in a given week, then he
visits city Z in next week. However, if he visits city Y or Z, he is twice as
likely to visit city X than the other city. Obtain the transition probability
matrix. Also determine the proportionate visits by him to each of the cities in
the long run.
10. “When it becomes difficult to use an optimization technique
for solving a problem, one has to resort to simulation”. Discuss.
Retail Management
1. Is
the Build-A-Bear concept a fad, or does it have staying power?
2. What
can Build-A-Bear do to generate repeat visits to the store?
(1) What
are the keys to making WeddingChannel.com a success from the perspective of the
companies investing in it?
(2) Why
would a retailer want to invest in a virtual community like WeddingChannel.com?
(3) Can
you think of other retailers that might benefit from developing a virtual
community?
1. Describe
how accounting irregularities can play havoc with a firm’s reputation, supplier
relations, and manager morale.
2. Discuss
other means of measuring and improving financial performance at Dollar General.
3. What
are the financial management pros and cons of Dollar General’s placing greater
emphasis on perishables?
4. Evaluate
Dollar General’s inventory management initiatives.
1. Evaluate
Sports Authority’s new design in light of the retailer’s objectives.
2. Discuss
the pros and cons of Sports Authority’s use of specialty boutiques instead of
its previous warehouse format.
3. Develop
a promotional campaign for Sports Authority to capitalize on “the authority”
image.
4. Do
you think the WTSA network will prove to be a major contributor to Sports
Authority’s atmospherics or will it turn out to be a fad? Explain your answer.
Retail
Management
1. What is Rainforest Café’s retail
offering and target market?
2. Were malls good locations for
Rainforest Cafés? Why or why not? What would be the best location types?
3. Many retailers have tried to make their
stores more entertaining. In a number of cases, these efforts have failed. What
are the pros and cons of providing a lot of entertainment in a retail store or
restaurant?
1. Is the Build-A-Bear concept a fad, or
does it have staying power?
2. What can Build-A-Bear do to generate
repeat visits to the store?
(1) What are the keys to making
WeddingChannel.com a success from the perspective of the companies investing in
it?
(2) Why would a retailer want to invest in a
virtual community like WeddingChannel.com?
(3) Can you think of other retailers that
might benefit from developing a virtual community?
1. Outline the decision-making process for
each of the Chens’ bicycle purchases.
2. Compare the different purchase
processes for the three bikes. What stimulated each of them? What factors were
considered in making the store choice decisions and purchase decisions?
3. Go to the student side of the Online
Learning Center (OLC) and click on multiattribute model. Construct a
multiattribute model for each purchase decision. How do the attributes
considered and importance weights vary for each decision?
1. Is there an overlap in these two
consumer segments?
2. Can Wal-Mart changes its image and
appeal to an upscale shopper, or should it stick to loyal, cash-strapped
customers?
3. Would you recommend that Wal-Mart
purchase additional pages in Vogue magazine this year? Explain your rationale.
1. What is the target market of extreme
value retailers like Dollar General and Family Dollar?
2. Why are customers increasingly
patronizing these extreme value retailer stores?
3. How do extreme value retailers make a
profit when their prices and average transactions are so low?
4. Can extreme value retailers defend
themselves against general merchandise discount retailers like Wal-Mart, or
will Wal-Mart eventually drive them out of business? Why?
1. Evaluate Sports Authority’s new design
in light of the retailer’s objectives.
2. Discuss the pros and cons of Sports
Authority’s use of specialty boutiques instead of its previous warehouse
format.
3. Develop a promotional campaign for
Sports Authority to capitalize on “the authority” image.
4. Do you think the WTSA network will
prove to be a major contributor to Sports Authority’s atmospherics or will it
turn out to be a fad? Explain your answer.
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